. This also improved the satisfaction level of customers. In a study regarding satisfaction with the service 97% of respondents said they are totally satisfied with their service.
Another example of example of a business model transformation that shows that the home improvement business is benefiting greatly from digital technology can be found in Costless Concrete. Concrete contractors utilized digital tools to boost the production process and improve precision. In 2019, the firm reexamined the software they had been using and determined they should audit their tools. They upgraded their software and could improve efficiency and accuracy as well as cut down on waste.
Changes to your business model that utilizes technology to enhance your company’s performance can have the same effect on your home improvement company. This is an option that each business needs to consider.
Digital Tools and Automation
The examples of transformations in business models of how technology is helping firms automate a lot of their services are ample. Owners of businesses, similar to you, have the ability to automate every aspect including ordering goods to checking in at the doctor’soffice, which allows them to provide higher customer satisfaction and cut cost.
Automated tools are able to reduce the number of labor hours that employees are working, and reduce the need for additional employees. Automation tools can benefit every form of business. Below are three model transformation examples.
Dr. P (not the real doctor’s name) was struggling with cancellations and no-shows. The office staff was incapable of calling patients with reminders, and patients often did not call to cancel their appointment because they were forgetting that they had an appointment. Doctor. P consulted with a consulting firm that specializes in digital technology to figure out the reasons for why there were so many no-shows. The firm found that, in 67% of all cases that today, the reason was that the patient was unaware of an appointment.
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